Refund policy

Nir The Label: Refund & Returns Policy
At Nir The Label, we are committed to providing you with high-quality products and an
exceptional shopping experience. This policy outlines your rights and our obligations regarding
returns and refunds, in accordance with the Australian Consumer Law (ACL) and the New
Zealand Consumer Guarantees Act (CGA).
1. Your Rights Under Australian Consumer Law (ACL) & New Zealand Consumer
Guarantees Act (CGA)
Our goods come with guarantees that cannot be excluded under the ACL and CGA. You are
entitled to a replacement or refund for a major failure and compensation for any other
reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or
replaced if the goods fail to be of acceptable quality and the failure does not amount to a major
failure.
This policy is in addition to, and does not limit or replace, your rights under the ACL or CGA.
2. When You Are Entitled to a Refund, Repair, or Replacement
You are entitled to a refund, repair, or replacement if a product:
• Is faulty or of unacceptable quality.
• Is not fit for its intended purpose.
• Does not match the description provided.
• Has defects that were not disclosed.
Major Failure
If there is a major failure with a product (e.g., it is unsafe, significantly different from the
description, or would not have been purchased if the problem was known), you have the right to
choose a refund or a replacement.
Minor Failure
If there is a minor failure, we will choose to repair, replace, or refund the product within a
reasonable timeframe.
3. Change of Mind Returns
We understand that sometimes a product may not be exactly what you expected. For change of
mind returns:
• You may return an item within 30 days of purchase for a store credit or exchange, provided
the item is unused, in its original condition, and in its original packaging with all tags
attached.
• Proof of purchase is required.
• Shipping costs for change of mind returns are the responsibility of the customer and are
non-refundable.
• We reserve the right to refuse a change of mind return if the product does not meet the
above conditions.
4. Non-Returnable Items
For hygiene and safety reasons, certain items cannot be returned unless they are faulty or do
not meet a consumer guarantee:
• Items that have been used, altered, or damaged after delivery.
• Items without their original packaging or tags.
5. How to Initiate a Return
To initiate a return for any reason, please contact our customer service team at
info@nirthelabel.com with your order number and a detailed description of the issue. For
faulty items, please include photographic or video evidence of the fault.
Our team will assess your request and provide you with instructions on how to proceed. Please
do not send items back without prior authorization.
6. Refunds Process
Once your return is received and inspected, we will notify you of the approval or rejection of
your refund. If approved, your refund will be processed, and a credit will automatically be
applied to your original method of payment within a certain number of days, depending on your
bank or card issuer.
• For faulty items: We will refund the full purchase price, including any original shipping
costs. We will also cover the cost of return shipping for faulty items.
• For change of mind: Only the product price will be refunded as store credit or exchange.
Original and return shipping costs are not refundable.
7. Damaged or Defective Items Upon Arrival
If your item arrives damaged or defective, please contact us immediately (within 48 hours of
delivery) at info@nirthelabel.com with clear photographic evidence. We will arrange for a
replacement or a full refund, including all shipping costs, in accordance with your consumer
rights.
8. Contact Us
If you have any questions about our Refund & Returns Policy, please contact us:
Email: info@nirthelabel.com
Policy last updated: July 3, 202